In today's service-driven and technology-influenced business world, eresource infotech delivers high end-to-end solutions for an integrated, multi-channel communications service to manage its client's Customer Interaction Services. eresource Infotech approaches each contact with the customer as an opportunity to build the client's brand and strengthen the customer relationship, whatever the medium. In addition, eresource Infotech has successfully migrated and re-engineered several customer service processes in various domains.
eresource Infotech's state-of-the-art Contact Center operates round-the-clock to service customers around the globe; all customer interaction processes are customized specifically to its client needs and follow a structured process flow that provides the customer a seamless service. At eresource Infotech Customer Service, representatives are trained to treat the client's customer care executives and trained to address the varied needs of geographically disparate communities. .
|
|
|
|
IT Help Desk Services
At some point during your time at eresource Infotech, you may need a little help accessing and using the technology available to you. That's where eresource Infotech's IT help-desk services come in to provide technical problem resolution and support for corporate employees. The Information Technology (IT) Help Desk is the main form of technology support for the PEOPLE at eresource Infotech.
Here are some of the examples of this service:
System and Technology Information
In case of problems with Messenger, Browsing or Voice Mail Functions, Xicom maintains an extensive knowledge base with a vast array of documentation regarding technology which is available round-the-clock.
Software and Hardware Troubleshooting
Sometimes problems can occur with the network connection, system problem resolutions related to desktop, notebooks, OS, shrink-wrapped products, etc. To handle these problems effectively, eresource Infotech maintains an expert staff trained to help people identify what may be wrong. Although 80% of technology questions will be answered on the first call, we have multiple-tier support that offers more in-depth, research-based technical support. This helps ensure that you get the help you need to get back up and running as quickly as possible.
Software Distribution
The in-house software collection is always recommended and viable. If at any point in time, you need the latest anti-virus software, the IT Help Desk can provide it. eresource Infotech's Help Desk CD contains useful applications and utilities which eresource Infotech also makes available through simple download.
Enterprise Resource Planning
eresource Infotech excels at enterprise IT solutions. >From your software platform, optimized for the ERP environment, to your support and services infrastructure, we support you every step of the way in your re-engineering journey. eresource Infotech understands the vision for the application and not simply the current technology.
This vision determines the appropriate architecture, customization features, installation procedures, and level of complexity. eresource Infotech works with software vendors to ensure that you have the correct suite of integration applications integral to a successful ERP solution. These applications are used to identify and plan the enterprise-wide resources you need to best serve your customers. eresource Infotech has partnered with these experts to skillfully apply applications with our strong team, technology, service, and support to provide the best, next generation IT solutions.
The ERP Business Unit of eresource Infotech features its own unit managers and a dedicated team of IT consulting professionals who will work with your team to standardize and re-engineer your business processes. We integrate your applications into one ERP based solution so that you truly have an enterprise wide information repository.
Data Entry Processing
eresource Infotech provides Data Processing services to its customers and pass on the critical information, which has become a critical resource for them on time making an effective and judicious use of IT. Using high speed datacom links for their back-office and data processing operations, eresource Infotech helps customers with extensive data turnover and customer interface, save costs and valuable resources.We provide time critical data processing solutions to global as well as Indian clients both online & offline through a strong team of highly qualified software programmers & analysts who are actively involved in providing support functions for the data processing team.
We use industry standard image processing software while undertaking cropping & resizing of images in various formats viz. tiff, jpeg etc. We use this for those clients who provide the inputs in the form of images. By using such software we help reduce the file size of the images & subsequently reduce the transmission time for time critical projects involving high volume data processing.
Processing essentially involves collecting data, converting it into the master data, tabulation & validation and finally, transfers of output back in a media as per client's requirement.
|
|
Paper document conversions to computer ready files for the Internet, Intranet and Extranet, CD-ROM and database. |
|
|
Word-processing |
|
|
Mailing lists |
|
|
Online data entry of URL links for books with their categorization |
|
|
Telecom billing |
|
|
Examination results |
|
|
Legal documents |
|
|
Indexing of vouchers and documents |
|
|
Data entry based on image files |
|
|
Conversion of TIF files into paper documents |
|
|
Yellow Page listings |
|
|
Creation of new databases and updates to existing databases for banks, airlines, government agencies, direct marketing services and service providers |
|
|
Online completion of surveys and responses of customers for various companies, at call centers |
|
|
E-Book and E-magazine publications on the Internet |
|
|
Hospital records, patient notes and accident reports |
|
|
Business card indexing |
|
|
Scanning: Electronic Recognition: OCR (Optical Character Recognition) & ICR (Intelligent Character Recognition) |
|
|
Scanning: Bar Coding |
|
|
